Tag: Account managment
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Finding Your Management Style
Having been a manager in three different industries and several companies with varying hierarchies, some with very fixed processes and others with non-existent ones, and working under managers with diverse styles, it is never easy to find your own management style. I have seen colleagues become micro-managers, others pick up the wrong practices and habits…
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The Art of Relationship Building in SaaS Account Management
In the dynamic world of SaaS (Software as a Service), the cornerstone of success often lies in the art of relationship building. As someone who runs a team and has been an account manager, I’ve learned that the depth and quality of relationships with clients can make or break the long-term success of both the…
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Creating Lasting Impressions: Onboarding New SaaS Clients
Welcome back to our series on SaaS Account Management. Today, we’re focusing on a critical aspect that can make or break your relationship with new clients: the onboarding process. A smooth and supportive onboarding experience is crucial—it either sets you up for cancellation or for retention and upsell. It really is that simple. Let’s walk…